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All you want to know about LJRBAG purchase.

What should I do if the product I received is damaged, defective, or incorrect?

Please follow these steps:


Keep evidence - Save all packaging materials and take clear photos/videos of the issue.

Document details - Record the unboxing process if possible.

Get in Touch: For assistance, please contact our customer service via WhatsApp at +86 159 1700 0156.

1. Your order number
2. Photos/videos of the problem
3. Description of the issue

We'll investigate and resolve your case as quickly as possible.

When will my package arrive?

Each order will be shipped within 24 to 72 hours. Typically, you can expect to receive your items within 15 days.

Once your order is shipped, we'll provide you with tracking information. If you have any questions or issues, please feel free to contact our customer service via WhatsApp at +86 159 1700 0156.

What payment methods are available for my order?

We accept all major credit cards and PayPal.

My tracking shows that the package has been delivered, but I haven't received it.

Tracking information can sometimes be inaccurate, and packages may be marked as delivered before they actually arrive. Your package is likely to arrive within a few days, but in the meantime, it’s a good idea to check with your neighbors or contact the shipping carrier for further details. If you still haven't received your order after a couple of days, please reach out to our Customer Support team within 14 days of the last tracking update. Be sure to include your order number and tracking information.

Does the price cover tax?

The price is inclusive of tax. You can make the payment directly.